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Salon Policies

Salon Policies

Return Policy: Any purchased retail items found to be defective or unsatisfactory may be eligible for a refund or exchange within 7 days from date of purchase as shown on receipt.

Salon Services Policy:
1. Redo Policy- If a guest is not completely satisfied with the result of their service, they may request a redo of the same service with the same stylist at no additional cost, within 1 week of the original service date. Clients who decline returning to the same stylist for their redo may receive service from another employee, at no charge, within one week of the initial service. However, clients will be referred to Management , who will select a stylist based upon the situations needs. 
2.Cancelation Policy- As courtesy to our stylists, we ask that you give at least 24 hours notice when cancelling or rescheduling an appointment. If a client has failed to do so on 3 separate occasions, a non-refundable deposit will be required to secure the next appointment. 
3. Minor Policy- Any minor under the age of 18 must have an adult guardian present during the consultation before receiving any services at the salon.
4. Hair Extensions Policy- The terms and conditions for hair extensions are governed by a separate  written agreement between Gatzby Salon and the Client, as part of the "HotHeads Consultation Form." The HotHeads Consultation Form must be signed prior to a clients hair extensions appointment. 
5. Child Safety Policy- Gatzby Salon does not offer hair services for children under the age of 12 years. Well behaved children are welcome to sit in our lobby while they're parent/guardian receives a hair service. However, the guardian of any disruptive children will be asked to take the child outside until they have calmed down out of respect for your stylist and other guests. Our clients with children must understand that the use of hot tools, sharp tools, and chemicals can be extremely dangerous to children.